can i file a complaint against fedex

We appreciate your patience as we and everyone in our communities focus on addressing this crisis. Account management Claim preferences You must file your claim for damaged or missing contents no later than 60 calendar days from the shipment date for U.S. packages and 21 calendar days from the shipment date for international packages. He said he would "look into it". Be prepared Headquarters3610 Hacks Cross Rd, Memphis, TN 38125-8800, Need to file a complaint? ADD TO A CLAIM. Set up account preferences for notifications, proactive emails, claim payments and administrative functions. - Serial number(s) of damaged or lost merchandise Their DRIVER was totally to blame for this whole situation. You can file a claim and include supporting documentation, or add it later. I was eagerly awaiting a very expensive Package (well to me anyway... Worth $450). - Enter your tracking/PRO number. 2,904 complaints closed in last 12 months, Customer Reviews are not used in the calculation of BBB Rating. GUESS WHAT? We’ll guide you through the process. - Your uploaded claims will appear at the bottom of the page. • Please take a few moments to send us your questions, comments or suggestions and we will respond as quickly as possible. No one likes worrying about a missing package. Step 4: Use the “Browse” function to select and upload the file Upload and attach any digital images of your shipment’s packaging and/or content to send with the inspection report. File a claim. Flexible reporting - As you make corrections and add documentation, click Refresh Table to view updated status based on your most recent changes. Step 5: Review and update your batch claims I immediately called (spending an hour on hold), only to be told to wait 3 days "in case it shows up". Use these instructions to file a single claim using a two-step process, or up to 200 claims at one time for FedEx Express®  and FedEx Ground® shipments from: For shipments originating from outside the U.S. (except Canada), contact FedEx International Customer Service at 1.800.463.3339. The package is lost. You can conduct your own package inspections for FedEx Express or FedEx Ground shipments in the U.S. with a declared value greater than $100 and less than $1,000. As a matter of policy, BBB does not endorse any product, service or business. Learn how FedEx Delivery Manager® can help you protect your deliveries. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Use the online tool to file a claim for shipments that are damaged, lost or missing contents. Drag and drop documents from your computer to your claim. Start your claim without logging in by entering the shipment tracking number. BBB remains operational and focused on serving our business community and our consumers throughout this crisis. I again called the local supervisor, who told me he would have the claims dept 'reopen' the case, with this 'new' information. Get exclusive benefits when you open a FedEx account. Contacts for Domestic enquiries. Now the claims person told me that the shipper would have to file a claim because he was the one that paid FedEx to ship it! I was outside working in the garage all day, waiting to hear the Fedex truck pull in. Only he reported the package as being delivered! rinse and repeat again! I called the local FedEx depot and spoke to a supervisor and told him of what I was shown. You determine who can access your account’s claim filing, status and reports. Ok, contacted the shipper and they also filed a claim. Was your shipment late? For damaged items, attach documentation such as proof of value (invoice or appraisal) and photos of the damage. FedEx Sales Team: 08456 016060. - Itemized repair invoice or statement of non-repair When filing a claim — whether you send it online, by mail or via fax — keep in mind these key tips: BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. You may need to download version 2.0 now from the Chrome Web Store. You could contact someone at Dell or whomever the brand is that you purchase and look at their leadership list (CEO, VP of Customer Service or … Help your packages arrive on time and in good condition with proper packaging, taping and labeling. I am still out $450 and they don't care! - Print your case number page for your records. helpful votes. I told him what was going on and he pulled up the GPS tracking of the driver delivering the missing package. This is a multi-location business.Need to find a different location? TOTAL ** FROM FEDEX! For freight claims, please send supporting documents to file.claim@fedex.com. Connecting people with goods, services and ideas creates opportunities and improves lives. Step 1: Log in to fedex.com A few hours later in the afternoon, I checked my email and FedEx said it was "delivered".....??? Review your information, submit the claim form, and print the case number page for your records. I was able to 'place a claim' and given a case number. File promptly If you are at an office or shared network, you can ask the network administrator to run a scan across the network looking for misconfigured or infected devices. Log in to pre-populate your claim details, check the status or cancel your claim. - Review your information and submit your batch claim. Ok, contacted the shipper and they also filed a claim. We will notify you if your claim requires an inspection. Read more. Log in to view, download and share your claim reports up to 12 months after you file a claim. While all this was going on, I happened to have a FedEx supervisor that was out delivering, bring a different package to the house. - Copy of retail invoice/receipt BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Well, after not hearing anything back from FedEx, I again waited on hold today to final speak to a claims representative. It sounds like the shippers may have a breach claim for FedEx's failure to deliver per whatever agreement is in place, but you have no direct contract with FedEx... 0 found this answer helpful. Use these instructions to file claims for FedEx Express®, FedEx Ground® and FedEx Freight® shipments from: For shipments originating from outside the U.S. (except Canada), contact FedEx International Customer Service at 1.800.463.3339. Cloudflare Ray ID: 5e52bb364b67f464 To speed up your claim process, upload supporting documentation for your FedEx Express or FedEx Ground claim as soon as you get it. • - Appraisal(s) - Expense statement. | 1 lawyer agrees. Your can always file a law suit, but on what grounds and damages? What MORON would deliver and leave a package on the street next to a trash can?? - Proof-of-value documentation, such as: Use the online tool to file a claim for shipments that are damaged, lost or missing contents. Get more information by going to fedex.com/us/securityupgrade/. Step 6: Submit your batch claim Write to FedEx. Never heard or saw them. Now the claims person told me that the shipper would have to file a claim because he was the one that paid FedEx to ship it! Our team is available Monday to Friday from 08:00 to 18:00 and Saturday from 08:00 to 12:00. BBB remains operational and focused on serving our business community. Breach of contract? Completing the CAPTCHA proves you are a human and gives you temporary access to the web property. Claims for undelivered or lost shipments must be filed within nine months of the shipment date. They got paid and don't care about the end customers! - Final confirmation screen of an online order with proof of payment Request an adjustment for the FedEx money-back guarantee. BBB is here to help. We have updated our list of supported web browsers. That driver went past our driveway, turned around in the neighbors field, and drove right past our driveway again! Secure payments - When all your claims show the green icon, you’re ready to submit your batch claim. - Photos of package and damaged contents (if applicable) BBB remains operational and focused on serving our business community. Simply drag and drop documents from your desktop to your claim form. Our relationship with you means everything to us and we'd like to know how we're doing. Another way to prevent getting this page in the future is to use Privacy Pass. You will need your tracking number to submit a claim online. Ms. Earniece H. Foster, Communications Specialist, Mr. Patrick J. Melangon, Manager, Community Relations. Step 3: Fill in your claims data and save your file File a claim for FedEx Express ®, FedEx Ground ® or FedEx Freight ® shipments. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Performance & security by Cloudflare, Please complete the security check to access. Then a few days later, I actually got another FedEx delivery and it was the driver of the delivery in question!

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