ubank complaints

1300 822 665, Connect to the National Relay Service relayservice.gov.au and then ask for WARNING: This comparison rate is true only for the examples given & may not include all fees & charges. Email us at customer_resolutions@uBank.com.au.

Level 1 

I have a complaint with ubank, i took out a loan with them and monthly they deduct from my account and yet never allocate this payment to my account on time, this in turn has negatively affected my credit profile, i have been in contact with their consultants one of them who has been very helpful but is not getting the assistance she needs from her superiors.

National Australia Bank Limited hŞb``àd``¶a`f`à®càc@ >0ä8°Ú†�a&HˆÉ$¬p�æh a àb`peÒü@,Qfàå–hl``y ÆpÁ.ÉÑZ©7Ó€åÀ†Ö)A�÷2 Æó20¸'ƒÌq3@F02`€E ‚¨Ö*¯ ±&䔿 À _a§ endstream endobj 19 0 obj <>>>/Metadata 16 0 R/Outlines 12 0 R/Pages 15 0 R/Type/Catalog/ViewerPreferences<>>> endobj 20 0 obj <>/ExtGState<>/Font<>/ProcSet[/PDF/Text]/XObject<>>>/Rotate 0/Tabs/W/Thumb 13 0 R/TrimBox[0.0 0.0 595.276 841.89]/Type/Page>> endobj 21 0 obj <> endobj 22 0 obj [/ICCBased 29 0 R] endobj 23 0 obj <> endobj 24 0 obj <> endobj 25 0 obj <> endobj 26 0 obj <> endobj 27 0 obj <>stream

UBank is a division of National Australia Bank Limited PO Box 1466 North Sydney NSW 2059 This document outlines what you should do if you have a complaint or dispute relating to the UBank UHomeLoan.

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Get started on our most common FAQ categories: Transfer money | Manage account | Earning interest | Home loan. Our friendly team are available 8am – 8pm Monday to Friday and 8am-6pm Saturday and Sunday (AEDT). Lodging a complaint We’re always trying to improve our customers’ banking experience, but we know things don’t always go the way they should. Different terms, fees or other loan amounts might result in a different comparison rate.

See how we can help. 0000002000 00000 n 0000013485 00000 n Our team can respond to complaints faster over the phone or when they’re sent via email. Terms of use available here.

Our local advisors and specialists are always ready to help. Please note that the option to chat will only be visible if an advisor is available.

days of receiving the relevant details of your complaint, we’ll either: • complete our investigation and let you know the outcome in writing; or • write to you and let you know we need more time to complete the investigation Unless there are exceptional circumstances, the investigation should be wrapped up within 14 days of us receiving the relevant details of the issue. H‰\”Í�›0…÷?¾¾�H(R&éHYôGMû.

%PDF-1.7 %âãÏÓ We're prioritising critical enquiries as best we can, but the good news is there’s only a few reasons you should need to call and wait.

0000002880 00000 n Are you experiencing financial difficulty? For more information on our complaints process, click here. To start a chat simply click chat now on the bottom of this page.

Our helpful team are available 8am-8pm Monday-Friday and 8am-6pm Saturday & Sunday (AEDT).

0000003492 00000 n To start a chat simply click chat now on the bottom of this page.

0000013873 00000 n UHomeLoan info: Credit is provided by AFSH Nominees Pty Ltd Australian Credit Licence 391192. Alternatively email us at ubank.bereavement.support@ubank.com.au. Emailing us at customer_resolutions@ubank.com.au, UBank Our team can respond to complaints faster over the phone or when they’re sent via email. Please keep in mind that, while we are able to discuss your information, we can’t action transfers or update your details via this channel. For all other enquiries the fastest way to speak to one of our team is via LiveChat. The Proper Officer  Google Pay, the Google Pay logo, Google Play and the Google Play logo are registered trademarks of Google LLC. Customers who are deaf or have a hearing or speech impairment can call through the National Relay Service. 1300 822 665.

Get in touch with us through our Facebook or Twitter pages.

If we can’t resolve your complaint straight away and we need to do a bit of investigation, we’ll keep you updated with next steps and likely timing. Are you experiencing financial difficulty?

Costs such as redraw fees or early repayment fees, and cost savings such as fee waivers, are not included in the comparison rate but may influence the cost of the loan. 0000002259 00000 n €pâ�¯¢CRÛıªLd*£ĞÊpñ×ì³ß¾�E#ìáä&ÆS]3ˆeê6˜Ö€Ó…¤PØT¡èú€}ǹ"Ş“‘ëG8`šö…�­Í¶�&Œ"ɇËm]AAßÕˆ‹8Ã÷�5Óáš4YVw`ïTƒS‘lÀÀèG¬"C:´b�ôèg -kõ†;¡wÜàçø&40år²ªŒsğxm-¾±àĞ‹ó,†a\¾‚Ÿnˇ¦à –‚¦Y YL´%ôRƒ�86Dc²äæY�˜foY�Á ’›ü×)°ïJ‚‡Š~Á�ñ†ê n&ŠG5-öüYë÷Oƒj×l.

North Sydney NSW 2059. 0000002035 00000 n

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PO Box 1466

Where possible, we recommend calling us or using the Customer Resolution Team email address to raise your complaint.

0000008067 00000 n Call us as soon as possible on 1300 822 630 (within Australia) or +61 2 8756 0855 (from overseas) 24/7. The comparison rate is based on a secured loan of $150,000 over the term of 25 years. Speech-to-speech relay – 0000013374 00000 n

If you have SMSF or other documentation to post to UBank, please address it to: Any subpoenas, writs, garnishee orders, statutory notices and other notices should be served at NAB's registered office (UBank is a division of NAB). 0000002346 00000 n

To notify us of a passing of a loved one, you can: All information relating to Deceased Estates can be found here. For more information on our complaints process, click here. UBank is here to listen and get to the bottom of any issues. 0000014265 00000 n Check out our FAQs to find answers quickly and easily. 0000001447 00000 n

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Samsung and Samsung Pay are trademarks or registered trademarks of Samsung Electronics Co., Ltd. . 0000001057 00000 n

UBank is the mortgage manager for UHomeLoan products. Docklands VIC 3008 

If you’re an existing UBank customer, you can contact us by selecting Secure Mail when you are logged in to Online Banking.

Australia.

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800 Bourke Street  Where possible, we recommend calling us or using the Customer Resolution Team email address to raise your complaint. 18 0 obj <> endobj xref 18 18 0000000016 00000 n Customer Resolutions For security purposes to verify your identity, If you’re overseas and unable to transfer money for unknown reasons.

Govt charges may apply. Due to the current pandemic we’re experiencing high call volumes and long wait times.

© UBank is a division of National Australia Bank Limited ABN 12 004 044 937 AFSL and Australian Credit Licence 230686. The Apple logo and Apple Pay are trademarks of Apple Inc., registered in the U.S. and other countries.

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